Technical Services Specialist

Job Summary

Providing vital technical support and training, the full-time Technical Services Specialist will manage service requests, troubleshoot software and hardware issues, and ensure a positive experience for both internal and external customers in a 24/7 support center environment.

Key responsibilities:

• Respond to incoming service requests and manage incidents from creation to resolution while maintaining professionalism
• Utilize critical thinking to make real-time decisions that enhance operational efficiency for customers
• Serve as an escalation point for the support team and direct customers to self-help resources as needed

Required qualifications:

• 2 years of post-high school education at a college or university leading to a degree preferred
• Experience in a customer service or support desk environment
• 1+ years of experience troubleshooting software and hardware, preferably with multiple software programs
• Technical training experience in property systems, accounting, or hotel operations
• Proficiency in Windows OS and Microsoft SQL Server