Technical Staff Member

Job Summary

To support customer relationships and product development, the full-time Member of Technical Staff will collaborate with internal stakeholders and customers, translate needs into product features, and implement customer-specific changes in a remote environment.

Key responsibilities

• Act as a technical point of contact for live accounts, troubleshooting issues and ensuring customer value delivery
• Translate stakeholder needs into product requirements, identifying product gaps and communicating them to engineering
• Ship customer-specific changes by writing and modifying strategies, tuning prompts, and coordinating go-live efforts

Required qualifications

• 5+ years in a role combining engineering with cross-functional or customer-facing work
• Proficiency in writing and reading TypeScript/Node.js, capable of shipping features and debugging
• Demonstrated ability to identify product gaps from stakeholder interactions and drive resolutions
• Self-directed with the ability to work across teams with minimal oversight
• Strong written and verbal communication skills for collaboration with diverse teams