Technical Staff Member
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Job Summary
To support customer relationships and product development, the full-time Member of Technical Staff will collaborate with various teams, write code, and implement customer-specific changes in a fully remote capacity.
Key responsibilities
- Act as a technical point of contact for live accounts, troubleshooting issues and ensuring customer value delivery
- Translate stakeholder needs into product features by collaborating with sales, clinical operations, and engineering
- Ship customer-specific changes by writing and modifying strategies, tuning prompts, and adjusting call flows
Required qualifications
- 5+ years in a role combining engineering with cross-functional or customer-facing work
- Proficiency in writing and reading TypeScript/Node.js for feature shipping and debugging
- Experience in identifying product gaps from stakeholder conversations and driving resolutions
- Self-directed with the ability to work across teams with minimal oversight
- Strong written and verbal communication skills for collaboration with diverse teams
Complete Job Description
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