Technical Success Director
Job Summary
Leading the Enterprise segment TSM organization, the full-time salaried Technical Success Director will manage a team of Managers to drive NRR and GRR performance, enhance customer relationships, and ensure team development in a remote environment.
Key Responsibilities
- Own the Enterprise segment's NRR and GRR targets, maintaining real-time segment health and conducting account reviews
- Develop and coach 3-5 Managers on people management and performance, ensuring effective team leadership and growth
- Engage directly with high-stakes accounts, participating in executive escalations and strategic renewal conversations
Required Qualifications
- 8+ years in post-sales customer-facing roles, with at least 3 years in a people management position
- Demonstrated experience leading Managers, with a strong preference for second-line leadership
- Strong commercial instincts and ability to develop segment-level recovery strategies
- Proven executive presence, comfortable engaging with VP and C-suite level clients
- Experience in the UCaaS or CCaaS industry is strongly preferred
Complete Job Description
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