Technical Success Manager
Job Summary
Working remotely on a full-time basis, the Technical Success Manager will build trusted relationships with customer security and IT teams, create technical success plans for platform adoption, and guide customers through the transition from deployment to active use.
Key Responsibilities
- Build trusted relationships with customer security and IT teams to understand their priorities and success outcomes
- Create practical technical success plans that help customers adopt the platform and realize measurable value
- Identify high-value use cases and guide customers through the transition from deployment to active use
Required Qualifications
- 3+ years' experience in a technical, customer-facing role such as Customer Success Manager or Technical Account Manager
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
- Ability to drive adoption, retention, and customer health improvement
- Experience engaging with security engineers, SOC analysts, and technical leaders
- Familiarity with customer success platforms and adoption analytics is advantageous
Complete Job Description
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