Technical Success Manager
Job Summary
Working remotely in a full-time capacity, the Technical Success Manager will build trusted relationships with customer security and IT teams, create technical success plans for platform adoption, and guide customers through the transition from deployment to active use.
Key Responsibilities
- Build trusted relationships with customer security and IT teams to understand their priorities and success outcomes
- Create practical technical success plans that help customers adopt the platform and realize measurable value
- Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction
Required Qualifications
- 3+ years of experience in a technical, customer-facing role such as Customer Success Manager or Technical Account Manager
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
- Ability to drive adoption, retention, and customer health improvement
- Confidence in engaging with security engineers, SOC analysts, and technical leaders
- Experience with security operations or SOC workflows is desirable
Complete Job Description
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