Technical Success Manager
Job Summary
Working remotely in a full-time capacity, the Technical Success Manager will build trusted relationships with customer security and IT teams, create technical success plans for platform adoption, and guide customers through the transition from deployment to active use.
Key Responsibilities
- Build trusted relationships with customer security and IT teams to understand their priorities and success outcomes
- Create practical technical success plans that facilitate platform adoption and reduce risk
- Identify high-value use cases to integrate the platform into everyday security operations
Required Qualifications
- 3+ years of experience in a technical, customer-facing role such as Customer Success Manager or Technical Account Manager
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
- Ability to drive adoption, retention, and customer health improvement
- Strong communication skills to translate complex technical concepts for customers and internal teams
- Experience with security operations, SOC workflows, or threat detection use cases is desirable
Complete Job Description
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