Technical Success Manager
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Job Summary
To support future opportunities, the full-time Manager, Technical Success will lead and develop a team of Technical Success Managers, ensuring effective customer engagement and measurable outcomes in a remote or onsite environment.
Key responsibilities
- Lead, coach, and develop a team of Technical Success Managers, focusing on performance and career development
- Ensure consistent execution across the post-sale customer lifecycle, including onboarding, adoption, and risk management
- Monitor customer health and product adoption, addressing issues with clear mitigation plans and supporting priority customer escalations
Required qualifications
- 5+ years of experience in Technical Success, Technical Account Management, or a similar customer-facing technical role
- Proven people management experience, including coaching and team leadership
- Strong understanding of enterprise SaaS and cybersecurity concepts
- Experience using customer health and performance data to drive action, with proficiency in Gainsight and Salesforce
- Ability to balance customer priorities with team capacity in a fast-paced environment
Complete Job Description
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