Technical Success Manager

Job Summary

To support a growing technical success team, the full-time Manager, Technical Success will lead and develop a group of Technical Success Managers, ensuring effective execution across customer onboarding, value realization, and risk management while engaging directly with priority accounts and cross-functional teams.

Key responsibilities

• Lead, coach, and develop a team of Technical Success Managers to drive performance and career development
• Ensure consistent execution across the post-sale customer lifecycle, including onboarding, adoption, and renewal readiness
• Monitor customer health and product adoption, addressing risks and leading priority customer escalations

Required qualifications

• 5+ years of experience in Technical Success, Technical Account Management, or a related customer-facing technical role
• Proven people management experience with a focus on coaching and team leadership
• Strong understanding of enterprise SaaS and cybersecurity concepts
• Experience using customer health and performance data to drive action, with proficiency in Gainsight and Salesforce
• Ability to navigate a fast-paced environment while balancing customer priorities and team capacity