Technical Support Advisor

Job Summary

Providing exceptional customer service, the full-time OEM Client Care Advisor 1 will manage inbound inquiries from AutoAlert customers through calls, emails, and chats while ensuring one-call resolution and guiding users to additional training resources in a hybrid work environment.

Key responsibilities:

• Handle inbound customer inquiries via phone, email, and chat, ensuring timely responses
• Diagnose and create detailed Salesforce tickets for initial inbound tickets within two hours of submission
• Maintain clear communication with customers during troubleshooting and escalate issues as necessary

Required qualifications:

• Previous experience in a service-oriented industry
• Proficiency in Salesforce and competency with computer applications
• Associate or bachelor's degree preferred
• Automotive experience preferred
• Relationship management experience