Technical Support Advocate
Job Summary
To enhance the member experience, the full-time Technical Support Advocate will assist members with technical issues related to mobile and web applications, manage a high volume of inbound and outbound communications, and collaborate with engineers on escalations and outages in a remote setting.
Key responsibilities:
- Answer members' calls, emails, and live chats regarding technical issues and support
- Build positive relationships through exceptional customer service and ensure prompt resolution of inquiries
- Track issues through a ticket queue and meet established performance metrics for service and productivity
Required qualifications:
- High school diploma or equivalent
- 1-3 years of relevant experience in a customer-focused technical support role
- Proficiency with Mac OS and Windows operating systems
- Familiarity with cloud-based platforms such as Google GSuite, Salesforce, and AWS
- Ability to conduct video meetings and support users effectively
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 37,522 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
