Technical Support Agent
Job Summary
Providing support for public Wi-Fi, VoIP, and TV services, the full-time Technical Support Agent will assist customers with technical troubleshooting, billing inquiries, and account management while working remotely in a 24x7 call center environment.
Key responsibilities
- Assist end-users with troubleshooting connectivity issues and provide support for billing and account inquiries
- Monitor deployed networks and escalate issues as needed, documenting all interactions in the Case Management solution
- Deliver email support and respond to voicemails, ensuring exceptional service to both internal and external customers
Required qualifications
- High School Diploma or GED
- General knowledge of personal computer networking
- Prior experience with wireless network setup or management
- Ability to work shift schedules in a 24x7 call center environment
- Proficiency in typing with a minimum speed of 35 WPM
Complete Job Description
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