Technical Support Agent
Job Summary
Working remotely as a temporary Technical Support Agent, the candidate will provide customer support for public Wi-Fi, VoIP, and TV services, assisting with technical troubleshooting, billing inquiries, and account management in a 24x7 call center environment.
Key responsibilities
- Provide support for customers using public Wi-Fi, VoIP, and TV services, addressing technical and billing inquiries
- Assist end-users with troubleshooting connectivity issues and monitor deployed networks for escalations
- Document customer interactions and deliver email support while managing inquiries from voicemail
Required qualifications
- High School Diploma or GED
- General knowledge of personal computer networking
- Proficient typing skills (minimum 35 WPM)
- Availability to work shift schedules in a 24x7 call center environment
- Willingness to attend daily training sessions for up to four weeks
Complete Job Description
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