Technical Support Agent
Job Summary
To support distributors in scaling their operations, the full-time Technical Support Agent will provide fast and effective support remotely, troubleshooting technical issues, guiding users through tools, and collaborating with cross-functional teams to ensure a seamless customer experience.
Key responsibilities
- Respond to customer inquiries via live chat and email, maintaining a 1-minute average first response time
- Troubleshoot product and integration issues, escalating to Support Engineers or Product when necessary
- Document resolutions and update internal knowledge base articles and Zendesk macros
Required qualifications
- 1-3 years of experience in technical support for a SaaS product
- Familiarity with tools like Postman, Zendesk, or FullStory
- Experience in supporting non-technical customers in industrial, logistics, or distribution contexts is a plus
- Strong organizational skills and ability to thrive in a fast-paced startup environment
- Ability to clearly explain technical issues to non-technical users
Complete Job Description
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