Technical Support Agent
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To provide exceptional customer service and technical support, the full-time Technical Support Agent will troubleshoot issues related to password management, printer settings, and software configurations while working remotely within the contiguous United States.
Key responsibilities
- Answer inbound calls to assess customer needs and troubleshoot technical issues
- Document interactions and resolutions in the ticketing system accurately and promptly
- Monitor and follow up on open tickets to ensure compliance with service-level agreements (SLAs)
Required qualifications
- High school diploma or GED
- At least one year of technical support experience in a call center or busy help desk environment
- Familiarity with ticketing systems for managing customer issues
- Reliable attendance and availability to work full-time, eight-hour shifts
- A quiet workspace suitable for customer calls
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
