Technical Support Analyst
Job Summary
Providing essential hardware, software, and systems support for end-user computers, the full-time remote Technical Support Analyst will manage high volume inquiries, assist care center staff with technology systems, and collaborate with cross-functional teams to ensure effective resolutions and enhance customer experience.
Key responsibilities
- Respond to high volume inquiries via email, phone, and other communication channels
- Troubleshoot and resolve hardware, software, and systems issues for end-users in a professional manner
- Document customer interactions and technical solutions accurately in the designated knowledge base or ticketing system
Required qualifications
- High school diploma required; Associate's degree or equivalent work experience preferred
- 1+ years of work-related experience, preferably in healthcare
- Strong understanding of Google Apps, NinjaOne, Salesforce, and experience with iOS, Android, Windows, and Desktop Mac systems
- Experience working in a remote workforce culture is a plus
- Understanding of HIPAA rules and regulations
Complete Job Description
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