Technical Support Analyst
Job Summary
To ensure operational continuity for end users, the full-time Tier 2 Technical Support Analyst will resolve complex technical escalations, manage network infrastructure, and oversee specialized hardware support in a remote environment.
Key responsibilities
- Resolve complex, high-priority Tier 2 technical escalations and conduct advanced remote diagnostic sessions
- Perform complex network troubleshooting and manage infrastructure setup, including firewalls and VPNs
- Oversee specialized hardware deployments and provide support for critical clinical equipment and point-of-sale systems
Required qualifications
- Bachelor's degree or equivalent experience preferred
- 2+ years of experience in IT desktop support, network administration, or technical operations, preferably in a healthcare environment
- Strong technical background with Google Workspace, Ninja One, and 8x8 VoIP systems
- Hands-on troubleshooting experience with IT hardware and medical peripherals
- Experience with Cisco Meraki hardware and conducting remote troubleshooting sessions
Complete Job Description
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