Technical Support Analyst
Job Summary
Providing first and second-level support for clients using proprietary and third-party software, the full-time Global Support Services Analyst will work remotely, handling inquiries, diagnosing issues, and maintaining documentation while adhering to a fixed schedule from Friday to Tuesday.
Key responsibilities
- Provide high-level technical expertise to internal and external clients
- Handle phone and email inquiries, recording detailed incident information in the ticketing system
- Diagnose issues, recommend solutions, and ensure timely resolution or escalation of problems
Required qualifications
- Minimum of 2 years of customer-facing technology support experience
- Graduation from a two-year technical college in computer science, information technology, or a related field, or equivalent experience
- Ability to organize and follow complex technical procedures
- Knowledge of technology principles and terminology relevant to the role
- Availability to work the scheduled early-morning shift, including weekends
Complete Job Description
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