Technical Support Analyst
Job Summary
Providing primary support to customers encountering issues with CDK's products, the full-time Associate Technical Support Analyst will troubleshoot software problems, respond to inquiries via multiple channels, and document technical issues while working remotely from anywhere in the US.
Key responsibilities
- Receives and manages client inquiries through phone, web chat, email, and online ticketing systems
- Troubleshoots software application issues and guides clients to timely resolutions
- Documents customer interactions and recurring technical problems to support product quality initiatives
Required qualifications
- Associates or Bachelor's degree strongly preferred
- Proficient in PC skills, particularly in Windows and iOS environments
- Familiarity with mobile devices such as smartphones and iPads
- Ability to document and track issues to ensure timely resolutions
- One year of technical support or PC desktop support experience with client interaction preferred
Complete Job Description
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