Technical Support Analyst

Job Summary

Providing frontline technical support in a primarily Microsoft Windows environment, the full-time hourly Technical Support Analyst will assist employees with hardware, software, and technology access issues while managing help desk tickets and supporting onboarding and offboarding processes remotely.

Key responsibilities

• Serve as the first point of contact for internal technology support requests, diagnosing and resolving hardware, software, and user access issues
• Administer user accounts and manage equipment coordination for employee onboarding and offboarding
• Document and track technical support requests using the help desk system, providing timely updates to employees

Required qualifications

• High school diploma or GED
• Minimum of 3 years of related experience providing technical support for Microsoft Windows-based systems
• Experience diagnosing and resolving common hardware and software issues
• Strong technical troubleshooting abilities and customer service skills
• Ability to independently manage multiple support requests and prioritize tasks effectively