Technical Support Analyst
Job Summary
Providing specialized technical support remotely, the full-time Technical Support Analyst will troubleshoot IBM i systems, analyze complex issues, and ensure customer satisfaction through effective communication and collaboration with internal teams.
Key responsibilities
- Conduct in-depth analysis of customer system configurations and reported issues to determine software functionality
- Serve as a trusted advisor to high-priority customers, clearly communicating root causes and resolution steps
- Set up and troubleshoot advanced test environments to replicate reported issues and validate software performance
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
- 2+ years of experience in technical support or IBM i system analysis, focusing on complex software troubleshooting
- Strong understanding of IBM i system configurations and troubleshooting methodologies
- Experience with IBM i administration, including software installations and job management tasks
- Proficiency in diagnosing complex technical issues and identifying root causes
Complete Job Description
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