Technical Support Analyst
Job Summary
To support communities relying on Clarity Human Services, the full-time remote Technical Support Analyst will troubleshoot customer issues, guide users through software navigation, and escalate bugs to developers while contributing to knowledge base content.
Key responsibilities
- Resolve technical support tickets by researching solutions and escalating when necessary
- Guide customers in navigating Clarity Human Services and assist with data outputs and reporting
- Identify bugs and create detailed Jira tickets for the development team
Required qualifications
- At least 1 year of experience in a customer-facing support role
- A degree or certification in computer science, information technology, or a related field, or equivalent experience
- Strong diagnostic skills to identify root causes and propose solutions
- Ability to communicate technical concepts clearly to diverse audiences
- Experience managing multiple inquiries while maintaining attention to detail
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,275 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
