Technical Support Analyst
Job Summary
Solving complex technical challenges, the full-time remote Technical Support Analyst will troubleshoot critical hardware and software issues, collaborate with development teams, and enhance customer support experiences across various channels.
Key responsibilities
- Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and casing platforms
- Partner with developers, project managers, and quality assurance teams to report bugs and track resolutions
- Deliver outstanding customer support while analyzing device logs and performing root cause analysis on technical issues
Required qualifications
- Bachelor's degree or equivalent practical experience in a technology-related field
- Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems
- Proficiency in SQL, XML, HTML, and scripting languages
- Hands-on experience with various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers
- Prior experience with Jira software or CRM casing tools is a plus
Complete Job Description
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