Technical Support Analyst
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Job Summary
Providing essential technical support, the full-time Associate Tech Support Analyst will assist internal customers with hardware and software issues, manage incident lifecycles, and analyze support data to improve service quality.
Key Responsibilities
- Deliver end-user support and troubleshooting for hardware, software, and office equipment to ensure business continuity
- Manage the full lifecycle of support issues, coordinating installation, upgrades, configuration, and resolution
- Analyze support data to identify trends, perform root-cause analysis, and implement preventative measures for recurring issues
Required Qualifications
- 3+ years of experience in Server, Desktop, and/or Help Desk support
- Strong skills in configuring, installing, and troubleshooting Microsoft Products, MacOS, and VPN software
- Customer-centric approach to providing technical assistance to local and remote associates
- Bachelor's degree is preferred, with MCSE certification highly desirable
- Basic understanding of artificial intelligence concepts and a willingness to learn about responsible AI practices
Complete Job Description
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