Technical Support Analyst
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing exceptional technical and account management support, the full-time remote Technical Support Analyst will ensure clients effectively utilize the real estate CRM and IDX websites while exploring opportunities for automation and process improvements.
Key Responsibilities:
- Become an expert in the CRM and IDX platform to deliver knowledgeable support through various channels
- Investigate and troubleshoot technical issues, collaborating with teams to resolve problems and enhance customer success
- Design and implement automation-driven solutions to improve workflows and efficiency across support operations
Required Qualifications:
- High school diploma or GED
- 1-3+ years of experience in customer or technical support within a SaaS environment
- Solid understanding of IT fundamentals and experience troubleshooting technical issues
- Hands-on experience with GenAI tools and low-code/no-code platforms
- Familiarity with HTML, CSS, JavaScript, APIs, and CRM systems
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 39,386 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
