Technical Support Analyst
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Job Summary
Working remotely in a full-time capacity, the Technical Support Analyst will manage technical support requests, ensuring timely resolution of incidents related to infrastructure systems, user access, and continuous service improvement.
Key responsibilities
- Provide support and resolution for technical infrastructure tickets, ensuring quality and adherence to established SLAs
- Perform analysis, diagnostics, and troubleshooting of incidents related to operating systems, networks, and infrastructure services
- Document technical procedures and solutions while collaborating with infrastructure professionals on improvements and automation
Required qualifications
- Prior experience in IT technical support
- Knowledge of Windows and Linux operating systems
- Experience with user management, groups, and permissions
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience with incident management and ticketing tools
Complete Job Description
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