Technical Support Associate
Job Summary
Providing essential support for end-user devices, the full-time Technical Support Associate will deliver hardware, software, and systems assistance remotely while managing a high volume of customer inquiries and collaborating with cross-functional teams.
Key responsibilities
- Respond to high volume inquiries via email, phone, and other communication channels
- Provide hardware, software, and general systems support for end-user computers, troubleshooting issues and ensuring timely resolutions
- Collaborate with care center staff on technology systems and participate in the implementation of new care centers
Required qualifications
- High school diploma required; Associate's degree or equivalent work experience preferred
- 1+ years of work-related experience; healthcare experience is preferred
- Strong understanding of Google Apps, NinjaOne, Salesforce, and experience with iOS, Android, Windows, and Desktop Mac systems
- Experience working in a remote workforce culture is a plus
- Understanding of HIPAA rules and regulations
Complete Job Description
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