Technical Support Associate

Job Summary

Providing first-level technical support, the full-time Technical Support Associate will troubleshoot and resolve customer issues via phone, chat, and email in a remote environment while ensuring accurate documentation and escalation of unresolved problems.

Key responsibilities:

• Deliver timely technical support and resolve application, browser, hardware, and software issues
• Log, update, and manage incidents in the ticketing system, assigning priorities as needed
• Meet performance targets for quality, productivity, and service level agreements (SLAs)

Required qualifications:

• 1+ year of experience in Customer Service, Call Center, or IT Service Desk roles
• Basic understanding of IT applications, internet browsers, and troubleshooting principles
• Experience using ticketing or service desk tools preferred
• Strong verbal and written English communication skills
• Ability to multitask in a high-volume support environment