Technical Support Associate
Job Summary
To support customer success through technical expertise, the full-time Technical Support Associate will provide detailed service via phone and email, engage with customers to resolve issues, and advocate for improvements within the product suite while working remotely across various states.
Key responsibilities
- Providing prompt and efficient service to customers through direct engagement
- Collaborating with other support teams to maintain high-quality service standards
- Actively seeking solutions to customer needs and communicating trends to leadership
Required qualifications
- 2+ years of customer service experience
- Ability to work a flexible schedule, including weekends and holidays
- Proficiency in Microsoft Office products and applications
- Fluency in Spanish (speak, write, and read)
Complete Job Description
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