Technical Support Associate
Job Summary
To support a growing customer service team, the full-time Technical Support Associate will provide detailed assistance to customers via phone and email, troubleshoot technical issues related to home security products, and collaborate with various teams to enhance customer experience in a remote environment.
Key responsibilities
- Providing prompt and efficient service to customers, addressing their technical issues and inquiries
- Collaborating with other customer support teams to ensure a consistent and high-quality support experience
- Acting as an advocate for customers by reporting issues and suggesting improvements based on customer feedback
Required qualifications
- 2+ years of customer service experience
- Fluency in Spanish, including speaking, writing, and reading
- Experience with Microsoft Office products and applications
- Ability to work a flexible schedule, including weekends and holidays
Complete Job Description
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