Technical Support Associate
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Job Summary
Providing first-level technical support, the full-time Technical Support Associate will troubleshoot and resolve common application, browser, hardware, and software issues while working remotely in a fast-paced service desk environment.
Key responsibilities:
- Deliver technical support via phone, chat, email, and portal
- Diagnose and resolve technical issues, logging incidents in the ticketing system
- Escalate unresolved issues and meet performance targets for quality and productivity
Required qualifications:
- 1+ year of experience in Customer Service, Call Center, or IT Service Desk roles
- Basic understanding of IT applications, internet browsers, and troubleshooting principles
- Experience with ticketing or service desk tools preferred
- Strong verbal and written English communication skills
- Ability to multitask in a high-volume support environment
Complete Job Description
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