Technical Support Consultant
Job Summary
Providing expert technical assistance, the full-time Tier 2 Support Consultant will troubleshoot complex issues related to RICS products, integrations, and hardware, while working remotely and serving as an escalation point for Tier 1 Support.
Key Responsibilities
- Provide client support via phone, email, and chat during business hours
- Investigate and troubleshoot escalated technical issues, maintaining ownership of cases from investigation through resolution
- Collaborate cross-functionally to improve team effectiveness and contribute to knowledge-sharing initiatives
Required Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience
- 3+ years of experience in technical support or a client-facing technical role, preferably in SaaS or retail technology
- Proven ability to troubleshoot complex software, hardware, and networking issues
- Working knowledge of Windows operating systems and networking fundamentals
- Experience with API and integration issues preferred
Complete Job Description
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