Technical Support Consultant
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Job Summary
To support clients in configuring and troubleshooting secure private access solutions, the remote Technical Support Consultant (VPN & Networking) will assist with multifactor authentication, analyze network traffic, and provide technical guidance across various operating systems on a service delivery contract basis.
Key responsibilities
- Assist clients with setting up and troubleshooting secure private access solutions and multifactor authentication for VPNs
- Analyze network traffic and log files to identify bottlenecks and troubleshoot technical issues
- Collaborate with clients and technical teams to ensure a smooth user experience and recommend performance improvements
Required qualifications
- Solid knowledge of networking concepts, including IPsec tunnels, DNS, and firewall functionality
- Understanding of VPNs, routing, and network protocols such as OpenVPN and IKEv2
- Ability to read and analyze log files for troubleshooting
- Experience working with Windows, Linux, macOS, Android, and iOS
- Strong analytical thinking and research skills
Complete Job Description
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