Technical Support Consultant
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Job Summary
To support a diverse clientele, the remote Technical Support Consultant will manage client onboarding, troubleshoot connectivity issues, and provide multi-channel technical support for B2B software environments.
Key responsibilities:
- Act as the main technical lead for client onboarding and troubleshoot environment discovery issues
- Diagnose and resolve connectivity problems to ensure secure data collection across client systems
- Provide high-touch technical support via email, tickets, and live sessions for corporate enterprise clients
Required qualifications:
- Excellent English communication skills (C1 level for both spoken and written)
- At least 2 years of experience in Technical Support, Application Support, or Technical Account Management in B2B software environments
- Strong understanding of data storage, security, and access across cloud and on-premises platforms
- Solid knowledge of basic cloud architecture, network topologies, and enterprise access controls
- Proven ability to navigate centralized logging platforms to trace data flows and isolate connectivity issues
Complete Job Description
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