Technical Support Coordinator

Job Summary

Taking complete ownership of Tier 2 emergency roadside cases, the full-time Maintenance Technical Support Coordinator IV will resolve technical issues related to Ryder lease or contract vehicles, utilizing strong maintenance knowledge and problem-solving processes while working remotely from Friday to Monday, 5:00pm to 3:30am EST.

Key responsibilities

• Assess, research, troubleshoot, and remedy vehicle roadside breakdowns, making autonomous decisions to improve customer uptime
• Assist with follow-ups, escalations, and service provider interactions, providing summaries and analysis to enhance breakdown processes and OEM quality
• Mentor the Tier 1 call center team, offering training and status updates while sharing updated technical knowledge

Required qualifications

• High School diploma/GED required; Vocational or Technical Certification preferred (ASE certifications)
• Five years or more working in a Ryder Operations (shop) environment preferred
• Four years or more in transportation maintenance required
• Two years or more in technical diagnostic and customer resolution exposure related to major vehicle engines in the Ryder fleet required
• Ability to speak, understand, read, and write English; Spanish proficiency preferred