Technical Support Coordinator

Job Summary

To support customer relationships, the part-time Technical Support Coordinator will manage technical issue analysis, customer communication, and case management while working remotely to resolve customer-reported product and service issues.

Key responsibilities

• Review and analyze incoming support cases, performing initial troubleshooting and documenting findings
• Communicate effectively with customers, providing updates and translating technical findings into customer-friendly explanations
• Maintain accurate case documentation and collaborate with cross-functional teams to ensure timely issue resolution

Required qualifications

• High school diploma or equivalent; relevant customer service or technical experience is preferred
• Interest in technology and ability to learn software products and troubleshooting methods
• Strong analytical skills with a methodical approach to problem-solving
• Clear communication skills, both written and verbal, for effective customer interactions
• Basic proficiency with web applications and Microsoft Office; exposure to ticketing systems or SQL is a plus