Technical Support Coordinator IV

Job Summary

Taking complete ownership of Tier 2 emergency roadside cases, the full-time Maintenance Technical Support Coordinator IV will resolve technical issues related to Ryder lease or contract vehicles, utilizing strong maintenance knowledge and problem-solving skills while working remotely from Tuesday to Saturday, 3:00 PM to 11:30 PM EST.

Key responsibilities

• Assess, troubleshoot, and remedy vehicle roadside breakdowns with full autonomy over cost-related decisions to enhance customer uptime
• Assist with follow-ups, escalations, and service provider interactions, providing analysis to improve breakdowns and warranty issues
• Mentor the Tier 1 call center team, offering training and updates to improve technical knowledge and customer service

Required qualifications

• High school diploma or GED required; vocational or technical certification preferred (e.g., ASE certifications)
• Five years or more of experience in a Ryder operations environment preferred
• Four years or more of experience in transportation maintenance required
• Two years or more of technical diagnostic and customer resolution experience related to major vehicles/engines in the Ryder fleet required
• Ability to speak, understand, read, and write English; Spanish proficiency preferred