Technical Support Coordinator IV

Job Summary

Taking complete ownership of Tier 2 emergency roadside cases, the full-time Maintenance Technical Support Coordinator IV will resolve technical issues related to Ryder lease or contract vehicles, utilizing strong maintenance knowledge and problem-solving processes while working remotely.

Key responsibilities

• Assess and troubleshoot vehicle roadside breakdowns, making autonomous decisions to improve customer uptime
• Collaborate with RCRC agents and leadership for follow-ups, escalations, and service provider interactions, while providing analysis to enhance service quality
• Mentor the Tier 1 call center team by providing training and technical updates to improve overall service delivery

Required qualifications

• High school diploma or GED required; vocational or technical certification preferred (ASE certifications)
• Five years or more of experience in a Ryder Operations (shop) environment preferred
• Four years or more in transportation maintenance required
• Two years or more in technical diagnostics and customer resolution related to major vehicles/engines in the Ryder fleet required
• Ability to communicate effectively in English; Spanish proficiency preferred