Technical Support Engineer
Job Summary
Working remotely in a full-time capacity, the Technical Support Engineer will investigate and resolve customer issues across products and services, analyze technical data to identify root causes, and collaborate with cross-functional teams to enhance the customer experience.
Key responsibilities
- Investigate and resolve customer issues across products and services
- Analyze logs, API requests/responses, and database records to identify root causes and drive resolution
- Collaborate with Engineering and Product teams to escalate, reproduce, and resolve issues
Required qualifications
- 2-4 years of experience in Technical Support or a similar customer-facing technical role in a SaaS environment
- Hands-on experience writing and analyzing SQL queries
- Experience working with and troubleshooting REST APIs
- Familiarity with ticketing and issue-tracking systems such as Zendesk and Jira
- Customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences
Complete Job Description
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