Technical Support Engineer
Job Summary
A company is looking for a Gov Support Engineer to provide technical support for their federal customer base.
Key Responsibilities
- Serve as the first line of defense in resolving customer support requests and coordinating with engineering teams
- Troubleshoot issues to identify root causes and document solutions in the knowledge base
- Analyze logs and integrate Moveworks solutions into customer platforms securely and efficiently
Required Qualifications
- 2+ years of experience in a customer-facing technical support role
- Experience working with REST APIs
- Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience
- U.S. citizenship is required for this position
- Familiarity with configuration file formats such as XML, JSON, and YAML is a plus
Complete Job Description
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