Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to handle escalated technical support cases for their product.

Key Responsibilities

• Assist customers with technical support issues via phone and email
• Document and raise issues to the Development team, reproducing and troubleshooting problems
• Investigate server alerts and collaborate with development to identify root causes and solutions

Required Qualifications

• 5 years of experience in a technical support role
• 4-year college degree preferred
• 2 years of experience with enterprise Java preferred
• 1 year of experience with Linux server background preferred
• Virtual Machine management experience is a plus