Technical Support Engineer
Job Summary
To support a growing team, the remote Technical Support Engineer will troubleshoot and resolve customer issues related to CPQ software, SQL Server, and ERP/CRM integrations while collaborating with cross-functional teams to enhance technical expertise.
Key responsibilities
- Serve as a technical support resource for customer deployments and upgrades, providing timely resolutions to ensure customer success
- Diagnose and troubleshoot issues related to Experlogix CPQ software, SQL Server databases, and web-based applications
- Collaborate with Product Development and Professional Services teams to investigate and resolve technical issues
Required qualifications
- 1+ year of experience in technical support, application support, or a similar technical role
- Basic to intermediate understanding of Microsoft SQL Server and the ability to write SQL queries
- Working knowledge of web server technologies such as IIS and Windows Server
- Familiarity with web technologies including XML, HTML, CSS, and JavaScript
- Exposure to object-oriented programming concepts or scripting languages; experience with .NET is a plus
Complete Job Description
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