Technical Support Engineer
Job Summary
Providing technical support during second shift hours, the full-time Technical Support Engineer will diagnose, troubleshoot, and repair various NetApp product lines while collaborating with customers and internal teams, and will be based in either Wichita, KS, or Morrisville, NC.
Key responsibilities:
- Respond to post-sales customer support issues through multiple communication channels
- Monitor and respond to alerts on customer systems, raising support cases as necessary
- Collaborate with other Technical Support Engineers to facilitate solutions and escalate complex cases
Required qualifications:
- General knowledge of operating systems including Linux and Windows
- Familiarity with cloud platforms such as AWS, Google Cloud Platform, and Microsoft Azure
- Experience with troubleshooting block storage access protocols like FC and iSCSI
- Understanding of basic networking concepts including TCP/IP
- Experience with containers, especially Docker or Kubernetes, is highly desired
Complete Job Description
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