Technical Support Engineer
Job Summary
Working remotely on a full-time basis, the Technical Support Engineer will manage technical support requests, debug customer-reported issues, and collaborate with cross-functional teams to enhance the customer experience.
Key responsibilities
- Own and resolve technical support requests from customers, addressing both basic and complex issues
- Triage, reproduce, and debug customer-reported issues using various troubleshooting methods and tools
- Document technical findings and translate recurring issues into actionable improvements for the development team
Required qualifications
- 1+ years of experience in a technical support role
- 1+ year of experience in Blockchain or equivalent personal project experience
- Advanced scripting skills in languages such as Python, Go, Ruby, or Bash
- Knowledge of core internet protocols, including DNS, TCP/SSL, and HTTP
- Experience maintaining infrastructure as code using Terraform and preferably Ansible
Complete Job Description
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