Technical Support Engineer
Job Summary
Working remotely in a full-time capacity, the Technical Support Engineer will provide critical support to corporate and broker clients by managing data analysis, troubleshooting file feeds, and collaborating with engineering and product teams to report defects and prioritize features.
Key responsibilities
- Provide data analysis, report writing, file management, and technical support to clients
- Monitor daily file feeds for accuracy and assist clients in resolving issues
- Test and document customer cases, escalating unresolved issues to engineering and product management
Required qualifications
- Fluent English speaker with the ability to work US-based hours, specifically Pacific Standard Time
- Proficiency in SQL, FTP, and data management, with experience in relational databases
- Advanced Excel skills for data analysis, including formulas and functions
- Bachelor's degree or equivalent experience in Mathematics, Engineering, Computer Science, Accounting, or Management Information Systems preferred
- Exposure to agile methodologies and experience with Salesforce and Jira applications are a plus
Complete Job Description
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