Technical Support Engineer
Job Summary
Owning front-line and second-line technical support for inspection deployments, the full-time remote Sr. Technical Support Engineer will diagnose issues across applications and integrations, manage the support portal and ticketing systems, and enhance the knowledge base to improve resolution times.
Key responsibilities:
- Provide technical support from intake through resolution for inspection deployments
- Diagnose issues related to applications, model behavior, edge devices, networks, and controller integrations
- Manage and improve the support portal, ticket taxonomy, SLAs, and escalation processes into engineering
Required qualifications:
- Bachelor's Degree or equivalent years of relevant work experience
- Legal authorization to work in the US without sponsorship
- Minimum of 2 years of experience in a technical support or field engineering environment
- Experience with diagnosing software, network, and hardware issues
- Familiarity with industrial networking and controllers, such as EtherNet/IP and PLCs
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,143 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
