Technical Support Engineer
Job Summary
Seeking a full-time remote Technical Support Engineer, this role focuses on investigating complex production issues, writing and maintaining TypeScript and JavaScript scripts, and building internal tools to enhance product effectiveness and operational workflows.
Key responsibilities
- Investigate production issues across applications, APIs, logs, integrations, and hardware
- Write and improve TypeScript and JavaScript scripts to solve technical problems and automate workflows
- Own and resolve complex customer-reported issues by collaborating with various teams
Required qualifications
- 2+ years of experience in support engineering, software engineering, or a related technical role
- Proficient in TypeScript or JavaScript, with the ability to read and write code independently
- Experience debugging software and investigating production system behavior
- Familiarity with APIs, logs, backend systems, and data integrations
- Comfortable building and maintaining internal tools and scripts for problem-solving
Complete Job Description
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