Technical Support Engineer
Job Summary
Customer-focused and technically adept, the full-time Technical Support Engineer will diagnose complex issues, coordinate production incident responses, and ensure platform reliability for global customers while working shift-based hours that may include evenings and weekends.
Key Responsibilities
- Serve as the primary technical owner for complex customer issues and escalations, providing clear communication throughout the lifecycle of an issue
- Monitor and triage production alerts, coordinating incident response efforts across engineering and internal teams
- Diagnose issues using logs and SQL queries, analyze system behavior, and escalate problems to engineering teams for long-term fixes
Required Qualifications
- 2+ years of experience in Technical Support, Production Support, or a similar customer-facing technical role
- Proficiency in SQL for troubleshooting and root cause analysis within production environments
- Strong troubleshooting and analytical skills with the ability to quickly resolve complex technical issues
- Experience partnering with Engineering teams to escalate issues and provide technical context
- Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into actionable insights
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,975 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
