Technical Support Engineer
Job Summary
To drive fast and accurate resolution of complex customer issues, the contract-to-hire Technical Support Engineer will serve as the primary escalation point for frontline support, troubleshoot technical problems, and collaborate with engineering and product teams, with the potential to convert to a full-time position after 3-6 months.
Key responsibilities
- Own the investigation and resolution of escalated technical cases from frontline support
- Troubleshoot issues related to platform functionality, integrations, APIs, and system behavior
- Communicate findings and next steps to internal stakeholders and customer-facing teams
Required qualifications
- 2-5+ years in Technical Support, Support Engineering, or a similar customer-facing technical role
- Strong analytical skills with the ability to interpret logs and system data
- Experience working with APIs (REST) and tools such as Postman or curl
- Ability to read application code and effectively troubleshoot technical issues
- Experience with ticketing or case management systems like Zendesk or Jira
Complete Job Description
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