Technical Support Engineer
Job Summary
Working remotely, the full-time Technical Support Engineer will provide first-line consultation to debug complex security and network issues, partner with Engineering for troubleshooting assistance, and document incident resolutions to enhance customer support.
Key responsibilities
- Provide first line phone/email consultation to independently debug complex security/network problems
- Document detailed entries for incident resolutions in the technical support database
- Help develop ongoing training programs and mentor other engineers on advanced troubleshooting and case management skills
Required qualifications
- Foundational understanding of AI/ML technologies and experience with AI-driven solutions
- 3+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
- Detailed working knowledge of web-based security and network infrastructure
- Experience handling escalations with enterprise customers and stakeholders
- U.S. citizenship required for this position
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,033 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
